> For the complete documentation index, see [llms.txt](https://splicate.gitbook.io/splicate-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://splicate.gitbook.io/splicate-docs/splicate-terms-and-policies/refund-policy.md).

# Refund Policy

**1. Cancellation Policy**

**Customers can cancel their services at any time. Upon cancellation, customers will lose access to the services at the end of the current billing month.**

**2. Refund Policy**

**Customers can request a refund within 14 days of the first month of service. To request a refund, customers must contact our support team.**

**3. Refund Process**

**Upon receiving a refund request, we will review the details and determine whether the request meets our refund criteria. If approved, the refund will be processed, and a credit will automatically be applied to the customer’s original method of payment within a certain amount of days.**

**4. Late or Missing Refunds**

**If you haven’t received a refund yet, first check your bank account or PayPal again. Then contact us, it may take some time before your refund is officially posted.**

**5. Digital keys and Products**

**Digital keys/licenses will not be given refunds. The reason for this is once you see the code, we have no way to check whether or not you used the key. We can offer replacements if necessary.**